Help Center

Select the items you wish to purchase by clicking "Add To Cart" to add them to your shopping cart. If you cannot find a particular item you saw in a post or advertisment use the search box to do a custom search for your item, you can also click the shopping tags on Instagram post to be directed to the actual item on the Boshemia website. If you cannot locate your item after a search, please email us at customerservice@boshemia.com for assistance or use the contact form on our website to request and invoice of your desired items sent to you for payment.

Boshemia is currently using flat rate shipping. The cost of shipping is obtained by averaging the weight of your and the discounted cost to us to ship your order to you.Items ship by USPS, UPS and FedEx depending on the most economical and effecient way to ship to you. If you have questions or prefer a custom shipping option please reach out to us at customerservice@boshemia.com 

Unfortunately we cannot provide International rates with the cost of your order on the website. If you would like to place an order to be shipped outside of the United States, you can fill your shopping cart and request an invoice. 

We will send an invoice with the total charges for your order and you can pay the invoice or reject it. If you have any questions or concerns about shipping to your country please contact us by email at customerservice@boshemia.com you may also use the contact form on our website.

You card will be charged when you place your order and you will recieve a confirmation of your order as soon as your payment is processed (within 10-15 minutes of placing your order). If an item you ordered is unavailable or out of stock we will contact you with an exchange or replacment offer. If you do not accept the offer we will refund the item we could not fulfill and send you a new confirmation email that does not contain that item. If you do not receive your confirmation email please contact us at customerservice@boshemia.com

Your order will take 3-5 days to be picked, packed and sent out for delivery. 1-3 days is most common for shipping but please allow 3-5 days. You will receive a second email with confirmation your order has shipped and tracking information will be provided. Occassionally the tracking may show no information or no movement on a package until later in the day or the next. If you have concerns about your order do not hesitate to let us know, you can email us at customerservice@boshemia.com

If your item arrives damaged or is not what you ordered please contact us as soon as possible (within 15 days of delivery) for a Return Merchandise Authorization to apply to your package and send back to us. We cannot refund any items after 15 days (except for in extenuating circumstances) or for reasons other than receiving an incorrect or damaged item. Please email us at customerservice@boshemia.com with your order number and reason for return to begin the return/refund process.

We also accept Money Orders. Please email us prior to placing your order and we will create an invoice for your order. Once the payment has been deposited and cleared we will ship your order.

Most orders ship in 3 to 5 days after processing (3-5 days) but  1-3 days is most common and we ship Monday - Friday and otfen on Saturdays as well.

Boshemia Standard Weight Based Shipping is the fee charged to ship your items based on the weight of your order and our discounted rates to ship your order to you. There are rates for the Continental United States and separate rates for Alaska, Hawaii and APO.

Boshemia can ship to mostly anywhere in world. For International orders please complete your purchase and we will send your total shipping cost by invoice for you to pay.  If you approve we will process that total and ship your order. If you perfer your complete total please email us at customerservice@boshemia.com and we will send an invoice for the total cost of your order including shipping.

Yes. You will first receive confirmation that your order has been recieved and is being processed. You will recieve a second confirmation with tracking information within 24 hours of your order being shipped (3-5 business days) when ever possible. 

* Please check the address and phone number you have entered before completing your purchase. If you enter an incorrect address Boshemia may not be able to reship your order free of cost to you. Boshemia reserves the right to reship your order at full cost to you including shipping but we often offer a courtesy discount on your order when this occurs. If you believe you have entered an incorrect address please let us know immediately. If your order ships by UPS or USPS we may be able to reroute your package but this service is not guaranteed to be available in all cases.

USPS may be able to reroute a package. USPS Package Intercept® lets you redirect a domestic shipment that hasn't been delivered or released for delivery. You can also stop mail and packages at a Post Office™ as a Hold For Pickup and request to have them redirected as Priority Mail® back to your address. This is service is not guaranteed to be available in all cases.

UPS may be able to reroute a package. With UPS Delivery Intercept, you can maintain control of your packages as they move through the UPS network. This fee-based service for shippers allows you to request the intercept of packages prior to delivery, providing greater flexibility in managing your shipping needs. When you select UPS Delivery Intercept, you can request that UPS perform one of the following actions: Return to Sender: Return the package to the shipper, Deliver to Another Address: Reroute the package to a new address, Reschedule Delivery: Hold the package for delivery on a future date, Will Call: Hold the package for pickup by the consignee.

*Please note that any address changes made after shipment will result in a minimum additional $15 redirection fee to change your address and reroute your package with the shipping carriers if there is time to do so.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for THAT SPECIFIC PURPOSE ONLY.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@boshemia.com. 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Yes, we use cookies.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@boshemia.com  [Re: Privacy Compliance Officer]

Returns

After you receive your order from Boshemia you have 15 days to complete a return but you MUST request a Return Merchandise Authorization within 10 days leaving 5 days to ship the item back to us. If you have an item in original, sealed and unused condition you may return it for a full refund less shipping charges within 15 days of purchase. If you do not contact us within 10 days to request request a return merchandise authorization the above does not apply. If more than 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a copy of the invoice you received or the order number from your order confirmation sent to you by Boshemia.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@boshemia.com so we can investigate and assist you.

Sale items (if applicable)

Regular priced and most sale items may be refunded, unfortunately final sale items cannot be refunded but with approval may be returned for store credit.

Exchanges (if applicable)

We only replace items if they are not what you ordered, defective or damaged, our exchange policy does not cover buyers remorse. If you need to exchange it for the same item, send us an email at customerservice@boshemia.com and we will send you a return merchandise authorization and return shipping information.

Shipping costs

To return your product, you should email customerservice@boshemia.com and a return merchandise authorization with return shipping information will be sent to you. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any further questions or concerns please do not hesitiate to contact us by email at customerservice@boshemia.com

To make ordering from Boshemia safe and convenient, we offer many different ways to pay for your order. This store is equipped with secure payment by Visa, Master Card, American Express and Discover, and Afterpay. Amazon Payments, Pay Pal invoicing are available. You may also pay by *money order and we will be happy to process your order.

*Payments by Money Order will have a longer processing time as the money order must be received and cashed prior to your order being shipped.